Getting started with Praigen

Hire AI Employees for customer support and business operations. This guide covers the basics: what Praigen is, how to sign in, and how to run employees from the customer panel or the API.

Introduction

Praigen is an AI Employees platform for businesses. You get:

• Customer Support Employee – conversational replies on your website or in your app
• Email Employee – handles email channel events
• Appointment Employee – handles appointment requests (e.g. appointment.requested)

Events are sent to a single API endpoint; the system routes them to the right employee and returns a reply (text and optional tool results).

Core concepts

• Tenant – Your business (Praigen account). Every request includes a tenant_id.
• Contact – An end-user of your product (e.g. a visitor or customer). Optional contact_id for personalization and context.
• Channel – Where the event came from: web, email, api, etc.
• Event – One message or action (e.g. message, appointment.requested) with a payload.

How to get started

1. Sign up / Log in – Use Get started free or Log in on the homepage to access the customer panel.
2. Open the customer panel – After login you’ll see Overview, Employees, Chat, Inbox, Contacts, and Settings.
3. Try the Customer Support Employee – In the panel, go to Chat and send a message. Replies come from the Agents API.
4. Use the API – For integrations, send POST /api/v1/events with tenant_id, channel, event_type, and payload. See API reference.