Meet the team

Get to know every AI Employee

Explore each specialist in detail — responsibilities, skills, teammates, and how they fit into your AI workforce.

Emma Alex Sarah David Olivia
Emma Available now

Emma

Customer Support Employee

Answers website conversations, understands customer intent and provides accurate responses using your business knowledge.

Online

Responsibilities

  • Answer website visitor questions in real time
  • Capture intent and route complex requests to humans
  • Keep conversation context ready for teammates

Capabilities

  • Website conversations
  • Multilingual answers
  • Human handoff

Works with

Alex Olivia

Knowledge

Uses your approved FAQs, policies, product details, and support guidelines.

Languages

Replies in the customer's preferred language when enabled.

Example conversations

  • “What are your business hours this week?”
  • “Can you explain the difference between your plans?”

Example workflow

Visitor asks a question → Emma answers from knowledge → if needed, Alex continues by email or Sarah books a meeting.

Integrations

Website chat widget, shared knowledge base, Praigen inbox.

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Alex Beta

Alex

Email Employee

Manages incoming emails, writes replies and continues conversations using context already collected by other employees.

Responsibilities

  • Triage and reply to inbound email conversations
  • Continue threads started in chat without repeating questions
  • Send clear follow-ups with the right context

Capabilities

  • Inbox management
  • AI-generated replies
  • Follow-up emails

Works with

Emma Olivia

Knowledge

Reads the same business knowledge and prior conversation history as the rest of the team.

Languages

Matches the language of the email thread when available.

Example conversations

  • “Please send the pricing sheet we discussed.”
  • “Following up on the proposal from yesterday.”

Example workflow

Emma collects interest in chat → Alex emails details → Olivia schedules a later follow-up if needed.

Integrations

Email channels, shared customer context, Praigen dashboard.

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Sarah Coming soon

Sarah

Appointment Employee

Books, reschedules and confirms appointments while keeping customers and your team informed.

Coming soon

Responsibilities

  • Book, reschedule, and confirm appointments
  • Coordinate times with customers and your team
  • Send reminders so fewer meetings are missed

Capabilities

  • Appointment booking
  • Calendar coordination
  • Reminders

Works with

Emma David

Knowledge

Uses your services, availability rules, and booking preferences.

Languages

Communicates appointment details in the customer's language when enabled.

Example conversations

  • “Can we book a consultation for Monday morning?”
  • “Please move my appointment to next week.”

Example workflow

Visitor requests a meeting → Sarah confirms a slot → Emma or Alex shares any prep details.

Integrations

Scheduling workflows, reminders, shared customer context.

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David Coming soon

David

Phone Employee

Handles incoming and outgoing calls, answers common questions and routes important conversations to your team.

Coming soon

Responsibilities

  • Handle inbound and outbound phone conversations
  • Answer common questions and qualify the request
  • Summarize calls for your team

Capabilities

  • Inbound calls
  • Outbound calls
  • Call summaries

Works with

Emma Sarah

Knowledge

Uses the same approved business information as chat and email employees.

Languages

Supports multilingual call handling as the Phone Employee rolls out.

Example conversations

  • “I need help before I visit your office.”
  • “Can someone call me back about my booking?”

Example workflow

Caller reaches David → he answers or routes → Sarah or Emma continues with next steps.

Integrations

Phone workflows (coming soon), call summaries, Praigen activity log.

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Olivia Coming soon

Olivia

Follow-up Employee

Follows up with leads and customers at the right time so opportunities do not go cold.

Coming soon

Responsibilities

  • Nurture leads with timely follow-ups
  • Re-engage customers who went quiet
  • Remind your team about open opportunities

Capabilities

  • Lead nurturing
  • Automated follow-ups
  • Opportunity reminders

Works with

Emma Alex

Knowledge

Uses prior conversations, lead status, and your follow-up playbooks.

Languages

Follows up in the language used in earlier conversations when available.

Example conversations

  • “Just checking in — still interested in a demo?”
  • “Reminder: your quote expires tomorrow.”

Example workflow

Alex sends information → Olivia waits the right interval → follows up and hands hot leads back to your team.

Integrations

Follow-up sequences (coming soon), shared context, dashboard visibility.

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Emma Alex Sarah David Olivia
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