Most teams connect a website and Knowledge Base in under an hour. You can start with Customer Support Employee alone and add Email later.

No. Praigen handles routine conversations and follow-ups so your team can focus on work that needs a person. You stay in control and can step in anytime.

Yes. The Customer Support Employee runs on your site via a widget, and you can add your website content to the Knowledge Base so answers stay accurate.

Not at all. Start with Customer Support Employee or Email Employee—whatever fits your business. You can add the other later.

Yes. You can review conversations in your inbox, step in, and override employee replies whenever you need to.

Employees stay within your Knowledge Base and configured behavior. When something needs a human, you can take over from the dashboard.

Employees reply in the customer’s preferred language. The Praigen dashboard and marketing site support multiple interface languages.

Yes. Conversations, employee activity, leads, and automations are visible in one dashboard so nothing runs in the dark.

Yes. Create automations for specific situations. Each one can target the right customers or trigger at the right time.

Pick a monthly plan based on employees, websites, and conversations. If you need more conversations, buy a one-time pack that never expires.

Yes. Cancel in billing settings. You keep access until the end of your billing period.

Praigen is built for business use with authenticated access, tenant isolation, and controlled employee behavior. Your workspace data is not shared with other customers.

Yes. You can remove contacts, conversations, and Knowledge Base sources from your account. Contact support if you need a full account deletion.

Only authenticated users on your account. Employees operate inside your workspace rules and Knowledge Base.

Email Employee support depends on your connected mailbox setup. Check Docs for current connection options and requirements.

Praigen only messages people who opted in, respects unsubscribes, and spaces outbound messages appropriately. Compliance checks run automatically.

Praigen checks consent, respects unsubscribe requests, prevents duplicate messages, and spaces emails properly so you stay covered.

From your Knowledge Base — websites, documents, and text you add. Employees answer from that material so responses stay consistent with your business.

Yes. Conversations and employee actions are recorded in your dashboard so you always know what happened.